Frequently asked questions and answers based around the commercial screen printing department of one69A.
Frequently Asked Ordering Questions
Can I get an online quote?
Yes of course in as much detail please email your requirements to [email protected] including artwork, size and quantities. The more detailed your specifications the more accurately we can quote.
Is there a minimum order?
Yes. 1. Seriously. For garments printed on our DTG printer the minimum order is 1. The minimum order for screen printed garments is 20
How should I place my order?
Online. We prefer to process enquiries and orders via email. Our job approval process is done via email and requires you to sign off a job sheet detailing the specifics of your job.
Can I make a query once my order has been placed?
We are always only an email or phone call away however changes that can be made to a job that been approved and gone into production are extremely limited.
How can I get a bespoke quote?
Yes of course in as much detail please email your requirements to email@example.com including artwork, size and quantities. The more detailed your specifications the more accurately we can quote.
Will you send me proof before my items are printed?
Yes you will receive a job sheet for approval prior to production detailing the job specification.
Do you have extra charges for express service?
Yes, for a faster turnaround extra charges will be applied to your order. If this is something you require please email us for a quote, we will let you know if you can meet your requirements and how much it will cost.
Frequently Asked Delivery Questions
How much are your delivery costs?
Additional charges will apply of weekend delivery.
Can I collect in person?
Yes we offer collection service from our studio between the hours of 10am-5pm.
Which courier do you use?
We normally use TNT as our main courier who aim to have your items with you next working day. We will issue you a tracking number too.
Do you ship abroad?
Yes this can be arranged please let us know beforehand so we can provide you with a quote.
What happen if I am out when the courier tries to deliver?
Whats you standard turnaround time?
If you are ordering a single t-shirt we will normally dispatch this through Royal Mail.
For larger amounts of garments we will use a courier. Normally TNT or DPD.
If you would like to collect you order we are located at:
DTG MCR // one69A
If you would like to return you order, please send us a message and address the package to:
DTG MCR // one69A
Frequently Asked Production Questions
Are you able to print onto sleeves?
Yes we can, as with printing on the front or back of a t-shirts or garment there are limitations though. Please let us know what you require and we’ll be happy to advise.
Can you print anywhere on the garment?
We aim to print wherever you would like artwork to be placed on the t-shirt or garment. There are limitations but get in contact with your request.
Whats the smallest sized text you can print?
We can print as small as 6pt text before text becomes illegible.
How close is it possible to print to the edge of the garment?
We can typically print to within 30mm of the garment depending on the artwork and the garment.
What is the maximum printable area?
This varies between DTG and Screen Printing, and what sort of screen printing you would like. DTG Maximum printable are is 406mm x 508mm Screen printing t-shirts Is 420mm x 594mm. Screen printed posters can be up to A1, 594mm x 841mm.
Can I change the colour of the print on some of the garments?
This would be possible but you would incur a fee for the screen to be washed and reset in between colour runs. This is priced at £20 + VAT
Can you match Pantone references?
Yes we can quite accurately with screen printing. We try to colour correct artwork that is DTG printed but there can be a slight change of tone.
Do you offer artwork services?
Yes we do. Simple file format conversions we can offer for free. More complex conversions that involve file alterations will incur a fee of £20. Unfortunately We do not offer a full, start to finish design service.
Can I have a mix of garments, sizes and colours?
Yes, if we’re made aware from the start this shouldn’t incur an additional cost either. We can get various types of t-shirts and garments from our wholesaler. If you have a preferred t-shirt brand you would like us to order in, let us know.
Can you poly bag my garments?
We try to look after our environment as much as possible so wrapping individual t-shirts in bags is not an option for us.
Do you offer t-shirts without tags?
Some manufacturers offer T-shirts with removable tags but bear in mind that this would remove size information too. We can recommended garments with a non branded size tag though.
Do you offer additional sewing services?
Not directly, however we can recommend people who can provide that service.
Are the inks you use eco friendly?
We use Permaset Aqua inks for screen printing which is their eco friendly range of ink and some of the best going we think. Our Epson DTG printer uses eco friendly UltraChrome DG ink and has been awarded ECO PASSPORT certification from OEKO-TEX®
Can you make labels?
Yes we are able to supply and print labels be sure to let us know what you require.
Can you advise on ways of reducing costs?
Here are some ways of potentially reducing cost
– Consider a less expensive garment option.
– Print onto white garments to remove the need for base layers.
– Consider simplifying your artwork in a bid to reduce colour layers.
– Reduce number of print locations. If your artwork appears more than once on the garment consider just having it on the front or the back.
– Consider removing add-ons, like re-labelling and colour changes.
– Increasing your print quantity will potentially reduce your cost per unit. Quantity brackets that reduce your per unit print costs. There are 20 ,50, 100, 250, 500, 1000.
Can you use plastisol ink instead of water-based?
No, Sorry, as part of our commitment to the environment we aim to keep 99% of our screen printing water rather solvent based.
Can you use the same screen for tote bags as you do for screen printing garments?
In some cases yes, assuming the artwork for the totes is the same you planned on using for the garments.